IT governance evaluation at the population and civil registry office in Kolaka district using COBIT 5 framework

Zainuddin, Noorhasanah and Winarno, Wing Wahyu and Ningsi, Nurfitria and Pasrun, Yuwanda Purnamasari Pasrun and Muliyadi, Muliyadi IT governance evaluation at the population and civil registry office in Kolaka district using COBIT 5 framework. Jurnal Ilmiah Teknologi Sistem Informasi (Scientific Journal of Information System Technology). pp. 86-95. ISSN ISSN 2502-3357 (Online), ISSN 2503-0477 (Print)

[img] Text
IT governance evaluation at the population and civil registry office in Kolaka district using COBIT 5 framework.pdf
Download (653kB)

Abstract

The implementation of information technology is compulsory to fit organizational goals. This research aims to evaluate the quality of information technology services at the Population and Civil Registry Office at Kolaka District based on COBIT 5 Framework that focused on DSS (deliver, service and support) domain by measuring the Maturity Level using Process Assessment Model (PAM). The Population and Civil Registry Office is under the local government ‘s auspices which is essential in managing the population. The data collection method was done by distributing questionnaires and conducting interviews. This study used 8 (eight) respondents based on the RACI chart. This research was expected to reach level 3 (established process) to create IT governance that fits organizational goals and international standards. From the research result, it is known that the maturity level from the evaluation process conducted by COBIT 5 using the processes DSS-01, DSS-02, DSS-03, DSS-04, DSS-05, and DSS-06 were as follows: 2 processes were at level 1 (performed process), namely the DSS-05 and DSS-06 while the others (DSS-01, DSS-02, DSS-03, and DSS-04) were at level 2 (managed process).

Item Type: Article
Uncontrolled Keywords: COBIT 5 Disdukcapil DSS IT Governance Process Assessment Model
Subjects: MANAJEMEN > Sumber Daya Manusia
Divisions: Dosen STIE YKPN > Artikel > Jurnal
Depositing User: Unnamed user with email webmaster@stieykpn.ac.id
Date Deposited: 10 Apr 2023 05:49
Last Modified: 10 Apr 2023 05:49
URI: http://repositorybaru.stieykpn.ac.id/id/eprint/940

Actions (login required)

View Item View Item
Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.