Kharismawani, Sania (2020) Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Dan Keamanan Dan Kerahasiaan Data Terhadap Kepuasan Nasabah Pengguna Layanan Internet Banking. Ringkasan Skripsi thesis, Sekolah Tinggi Ilmu Ekonomi YKPN Yogyakarta.
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Abstract
This study aims to determine the influence of system quality, information quality, service quality, and security and privacy of data to costumer satisfaction in using internet banking services. The samples in this study were obtained using purposive sampling method on the bank’s costumer who has used internet banking services. After the selection, it taken 57 respondents which used to be the research samples. Using the multiple regression analysis method, the result for the 4 hypothesis indicates that variables system quality, information quality, and security and privacy of data did not affect costumer satisfactions. Meanwhile, service quality has positif and significant influence to costumer satisfactions.
| Item Type: | Thesis (Ringkasan Skripsi) |
|---|---|
| Additional Information: | Tugas Akhir dapat dibaca di Perpustakaan dengan Call Number KHA p 6912/2020 |
| Uncontrolled Keywords: | system quality, information quality, service quality, security and rivacy of data, costumer satisfaction. |
| Subjects: | AKUNTANSI > Sistem Informasi Akuntansi |
| Divisions: | Program Sarjana > Ringkasan Skripsi Akuntansi |
| Depositing User: | Unnamed user with email webmaster@stieykpn.ac.id |
| Date Deposited: | 05 Nov 2024 06:37 |
| Last Modified: | 05 Nov 2024 06:37 |
| URI: | http://repositorybaru.stieykpn.ac.id/id/eprint/3013 |
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